Research and Design Strategy

Trained as an anthropologist, I conduct research (interviews, focus groups, surveys, usability testing, and ethnography) to design better products and services. I’m especially experienced in applying these techniques to non-profit and development organizations. I have a special interest in food + climate, civic + gov tech, education + future of work, and fin-tech to support SMBs, immigrants, and low-income individuals.

UX research for the City of Long Beach

UX research for This Active Life

UX research for Coursera

Ethnography for Oxford University

Research and program design for Nest

Mixed methods research for Yamin Burma

  • Tiffany and the rest of the USDR team were creative and resourceful. Despite many unforeseen setbacks, Tiffany and Joe conducted excellent research, gaining insight into our residents. Their final presentation was professional and we are excited to implement their recommendations.

    Dalia Gonzalez, Program Manager at City of Long Beach

  • Tiffany was a fast learner and delivered sharp insights for our concept evaluations for a highly anticipated product Course Builder. She spoke with internal team members who had a stake in the product to get their feedback and integrated them with our research from L&D Enterprise partners.

    David Zweig, Staff UX Researcher at Coursera